FAQ

All orders are shipped from our fulfillment center in London, United Kingdom.
Address: Flat 12, Rhea Court, 4 Dollis Valley DriveS, London, EN5 2GF.

Standard Shipping: 2–4 business days (Free)
Express Shipping: 1–3 business days (£5)

Customers can return items within 14 days of delivery.

A £4.99 return fee will be deducted from your refund to cover return shipping and handling.

Items must be unused, in their original packaging, and have all tags attached.

If the item is faulty or incorrect, returns are free of charge.

Refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected.

Orders can be changed or cancelled within 12 hours of purchase.
Please contact our team at support@rocqerxmen.co.uk  as soon as possible.

Yes, once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

You can reach us by email at support@rocqerxmen.co.uk
Our team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT).